Get the most from Legatics with continuous onboarding support

Scoping

Planning and implementation expertise

Our experienced Customer team is on hand to assist with all aspects of your Legatics rollout and ensure its success. From defining the initial focus, setting up targeted use cases, aligning on business outcomes to establishing success criteria, we’re here to help you plan and execute a flawless launch.

Onboarding

Continuous onboarding support

• Implementation doesn’t stop after launch. Our customers have access to a trusted team of experts in the Legatics customer team to assist with training, product education, use case development and technical assistance. So whenever questions arise or you need extra guidance, we’ve got your back.

• Connect with peers at our regular customer roundtables and stay on top of newest product updates through our blogs and newsletters.

Resources

Onboarding and adoption resources

• Our comprehensive Knowledge Base, guides and training videos are available 24/7, including videos and detailed articles showcasing our most popular use cases.
• The Legatics Onboarding Resources Pack (accessible in our Admin System and on our Knowledge Base) provides content and ideas to increase adoption and kick-start your Legatics journey, including presentations and benefits summaries for lawyers, Partners and clients, draft intranet content, training checklists and more.
• View our recommended adoption tips and frameworks on our blog, compiled from our real-world experience of change management methods, advice on how to avoid common implementation pitfalls, making the most of your platform data and adoption metrics, and how to define your implementation success criteria.

Measuring success

Data-driven adoption and platform management

• We understand that the ability to track platform usage is critical to measuring the success of legaltech roll-out. Our Admin System gives you everything you need to manage matters, users and analyse data.
• With visibility over internal and external users, and the ability to remove users from matters, access to data is in your control.
• Our Admin System allows you to access real-time usage activity and generate insights to help you drive growth and identify adoption barriers, for example by identifying usage across practice groups, offices and legal teams. For more information and best practice guidance, see our blogs.